Frequently Asked Questions

Our 30 night in-home trial is only available on Simmons Beautysleep, Beautyrest Silver, Beautyrest Silver Hybrid, Beautyrest Platinum & Beautyrest Platinum Hybrid collections and is simple & hassle-free to redeem. At the Beautyrest FactoryOutletStore our priority is to ensure that our customers are completely satisfied with our level of service, sleeping comfortable & have had an excellent experience. In the unfortunate event that you determine within 30 nights from the date your new mattress was delivered to your home that you are not completely satisfied with your mattress, we first would like to apologize for this inconvenience. We will do everything in our power to satisfy your unique needs. You as our customer have 2 simple & easy options:

30 Night In-Home Trial - Redemption Option 1) Call and speak to our customer care department at (855) 570-7125 and will be able to request a complete refund on your order less a $150 pick up & disposal fee. Our customer care team will coordinate & schedule with the local delivery agent, a new delivery date, within a time frame that is as convenient as possible for you. We will come to your home and pick up the mattress for you and take it away completely. There is a pick up & disposal fee for this in the total amount of $150. You will be refunded in full less this $150 fee, on the original form of payment from your original order.

30 Night In-Home Trial - Redemption Option 2) Call and speak to our customer care department at (855) 570-7125 and will be able to request an exchange for a new mattress. All you would pay, when applicable, is the difference in price from your original order and your new order, when the price of your new mattress is higher. Please note that the new order for the new mattress must be greater than or equal to in price as your original order, as we are not able to refund the difference on a lesser priced mattress. We will schedule a new delivery date for you, at a convenient date & time where we will come in to your home, remove your old mattress and deliver and set up your new mattress. We will dispose of any packing materials, including your old mattress.

Please call the Beautyrest FactoryOutletStore at (855) 570-7125 no later than 30 days from your original delivery date. Your body will need time to adjust to your new mattress, please allow at least 7 nights of sleeping on your new mattress, to allow your body time to get used to it. Most people have slept on their old mattress an average of 8 years. Your body may be used to the way your old and perhaps non-supportive mattress felt. Allowing a minimum of 7 nights on your new mattress, will give you time to adjust to your new mattress. Please note that all exchanges must be for mattresses or mattress sets of equal or greater value & the 30 Day In-Home Trial applies to mattress sets and mattresses only. The Beautyrest FactoryOutletStore will not refund opened sheets, pillows or mattress protectors.

Our 120 night in-home trial is only available on L-Class, C-Class, K-Class and is simple & hassle-free to redeem. At the Beautyrest FactoryOutletStore our priority is to ensure that our customers are completely satisfied with our level of service, sleeping comfortable & have had an excellent experience. In the unfortunate event that you determine within 120 nights from the date your new mattress was delivered to your home that you are not completely satisfied with your mattress, we first would like to apologize for this inconvenience. We will do everything in our power to satisfy your unique needs. You as our customer have 2 simple & easy options:

120 Night In-Home Trial - Redemption Option 1) Call and speak to our customer care department at (855) 570-7125 and will be able to request a complete refund on your order less a $150 pick up & disposal fee. Our customer care team will coordinate & schedule with the local delivery agent, a new delivery date, within a time frame that is as convenient as possible for you. We will come to your home and pick up the mattress for you and take it away completely. There is a pick up & disposal fee for this in the total amount of $150. You will be refunded in full less this $150 fee, on the original form of payment from your original order.

120 Night In-Home Trial - Redemption Option 2) Call and speak to our customer care department at (855) 570-7125 and will be able to request an exchange for a new mattress. All you would pay, when applicable, is the difference in price from your original order and your new order, when the price of your new mattress is higher. Please note that the new order for the new mattress must be greater than or equal to in price as your original order, as we are not able to refund the difference on a lesser priced mattress. We will schedule a new delivery date for you, at a convenient date & time where we will come in to your home, remove your old mattress and deliver and set up your new mattress. We will dispose of any packing materials, including your old mattress.

Please call the Beautyrest FactoryOutletStore at (855) 570-7125 no later than 120 days from your original delivery date. Your body will need time to adjust to your new mattress, please take full advantage of the 120 night in-home trial and allow at least 45 nights of sleeping on your new mattress, to allow your body time to get used to it. Most people have slept on their old mattress an average of 8 years. Your body may be used to the way your old and perhaps non-supportive mattress felt. Allowing a minimum of 45 nights on your new mattress, will give you time to adjust to your new mattress. Please note that all exchanges must be for mattresses or mattress sets of equal or greater value & the 120 Day In-Home Trial applies to Beautyrest Black mattress sets and mattresses only. The Beautyrest FactoryOutletStore will not refund opened sheets, pillows or mattress protectors.

• A. Returns are simple & hassle-free. If you've (i) received your new mattress delivery (ii) not completely satisfied with the level of comfort (iii) do not wish to exchange for a new mattress and (iv) the mattress is within either the 30 or 120 night in-home trial period, dependent on the mattress you've purchased, then you can call us at (855) 570-7125 speak to our friendly customer care team and we will schedule a pick-up of your mattress. Once picked up and returned to the factory, we will then issue you a full refund, less the $150 pick up & disposal fee.


• B. If you believe that your mattress is defective, this isn't a return policy issue, it is a warranty issue. Please call our customer care team at (855) 570-7125; we will work with you while coordinating with the factory & delivery agent on the next steps needed to issue a replacement for your mattress.


• C. If your mattress arrives damaged, scuffed or dirty this isn't a return policy issue. It is a delivery issue. Immediately note on the shipping documents the visible damage associated with the mattress & we ask you to NOT accept delivery from the delivery agent at time of delivery. Please call our customer care team at (855) 570-7125 and we will order a replacement for you & reschedule your in-home delivery.


• D. Please note that all adjustable bases cannot be returned unless they arrive damaged at time of delivery. Customers must make notes on proof of delivery and call our customer service team to reschedule new order. Bedding accessories that are opened & used cannot be returned for sanitary, health & safety reasons.
  
  Disclaimer for "FREE Amex Giftcard"
  Giftcards will be sent out after the 120 day in-home trial expires & you choose to keep the mattress.


• E. Canceling your mattress order after 24 hours & before you received your mattress delivery will result in a $175 cancellation fee.


• F. There is no cancellation fee if you cancel your mattress order within 24 hours.


• G. Bedding accessories (Sheets, pillows, toppers, comforters, protectors...) that are unopened, sealed in original packaging & not used can be returned for a full refund OR credit, less the actual cost of shipping.


• H. Please note that all adjustable bases cannot be returned unless they arrive damaged at time of delivery. Customers must make notes on proof of delivery and call our customer service team to reschedule new order. Bedding accessories that are opened & used cannot be returned for sanitary, health & safety reasons.

Free In-Home Setup & Delivery (Mattress Delivery)

• 1. After your order is placed you will receive a confirmation email with your order details.


• 2. In 1-3 days we will send you an additional confirmation email with a tracking link to track the status of your mattress delivery.


• 3. When your mattress reaches the local delivery agent closest to your home, the delivery agent will call & schedule a convenient delivery date & time to deliver your mattress.
• 4. Unless otherwise noted, we include as free courtesy, free in-home delivery, set up & removal of your old mattress

At the Beautyrest FactoryOutletStore.com, there's no charge for delivery. We provide delivery at no additional cost, as part of our service to you. Your new mattress will be brought into your home, unpacked and set up in the room of your choice. We will also remove your old mattress at no additional charge to you & remove any packing materials*. (Up to 2 flights* of stairs. Any additional arrangements maybe subject to an additional charge by the delivery agent.)

We deliver anywhere in the continental 48 states that is road accessible. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping options by calling (855) 570-7125.

Accessory FedEx/ UPS Shipping (Pillows, Mattress Pads, Mattress Toppers & Mattress protectors)

These items will ship once your order is placed from our fulfillment center. You will receive an email confirmation with a tracking # to track the status of your accessories. Your accessories may be delivered to your home before your mattress arrives.

We will use our best efforts to ship orders the same day provided that the following conditions have been met:

• The order was placed by 4:00pm Eastern Time
• There are no issues on the order such as:
  • Declined Credit Card
  • Incorrect Shipping Address
  • Duplicate Order
  • P.O. Box addresses beyond our scope of delivery
• The order has no backordered items
• The order is placed on a business day (excludes weekends and holidays)
• There are no weather conditions or other acts of nature that would delay shipping
• There are no delays caused by shipping carriers

Q: Does the Beautyrest FactoryOutletStore offer a money back guarantee?
A: No, at the Beautyrest FactoryOutletStore we do our best to ensure our customers are satisfied. This is why we offer 30 & 120 night in-home trials. We make buying a mattress online simple, easy & hassle-free. If your mattress purchase falls within either the 30 or 120 night in-home trial periods (Dependent on the model you've purchased initially) we will either, at your request, offer a full refund less a $150 pick up & disposal fee, OR exchange your mattress for another mattress of your choice at a price greater than or equal to your original mattress order. In the event the new mattress you select has a greater price than the mattress you ordered initially, you will need to pay the difference.

Q: What if the mattress feels too firm or too soft?
A: At the Beautyrest FactoryOutletStore we do our best to ensure our customers are satisfied. We make buying a mattress online simple, easy & hassle-free, this is why we offer a 30 or 120 night in-home trial period. This will give you time to "Feel it out." In the unfortunate event you're not completely comfortable & your mattress purchase falls within either the 30 or 120 night in-home trial periods (Dependent on the model you've purchased initially) we will, at your request, offer a full refund less a $150 pick up & disposal fee, OR we can exchange your mattress for another mattress of your choice at a price greater than or equal to your original mattress order. In the event the new mattress you select has a greater price than the mattress you ordered initially, you will need to pay the difference.

Q: Are these mattresses used?
A: The Beautyrest FactoryOutletStore as our name implies, work directly with the 14 Beautyrest factories located through out the United States. All of our mattresses are made to order, brand new; factory fresh -- in the United States, by hard working Americans. We never sell or resell used or customer returned mattresses & bedding. All mattresses that are returned are broken down & recycled for their steel, destroyed & disposed of. The Beautyrest FactoryOutletStore only sells brand new, premium quality, factory direct mattresses & bedding products. Risking our entire business to operate using illegal & shady practices will never be something the Beautyrest FactoryOutletStore will ever do. We stand behind our products & our customers.

Q: How does the 'Model Name Finder' work?
A: At the Beautyrest FactoryOutletStore we try to be as transparent & upfront with our customers, as possible. Since the Beautyrest FactoryOutletStore works with all 14 Beautyrest factories located through out the United States we offer every model available, nationwide. There may at times be a mattress that is available in California that is also available in New York, however the name of the mattress can at times be different. This is done in the industry to track manufacturing performances within the factories themselves to gauge their level of output. What does this mean? It means as a customer, it's very difficult & sometimes confusing to locate the same mattress online, however, since we deliver to all U.S. continental states our model names are the same regardless of where you live. What we've done to make it easier for you, the customer, is put together a list of all the model names available across the country. Whether you're in Alabama or Oregon, we constantly update this list to include all the new names available. Using this exclusive list, we then offer a 'comparable' mattress. Understanding the specs and construction of these mattresses, we feel confident that the model name finder will not only save you money, but offer you similar if not exact comfort as the model you may have seen online, at a store or in a hotel, regardless of which state you reside in.

Q: How long does it take to receive the mattress?
A: Your Mattress is Manufactured Brand New it takes the factory 4 Business days to create and 7-10 business days to be delivered to you.

Q: Will they call me before they deliver the mattress?
A: Yes, the delivery agent will call you to confirm your mattress delivery, after you select the day, they will call you again to provide a 2-3 hour window, so you don’t have to wait all day. The delivery agent will never attempt to deliver your mattress until you confirm a delivery date & time for when they are in your area.

Q: Will they move my mattress to another room?
A: Yes, they can move your mattress to another room, up to a second floor, or they can take it outside or completely take it away on their truck with them. This is a free service included in your order.

Q: Will they take away the old mattress?
A: Yes, they will take it on their truck and take it completely away. This is a free service included in your order.

Q: What if the mattress is damaged at time of delivery?
A: Do not accept the mattress & refuse delivery. Please make notes on the invoice, that the mattress is damaged. At this point, we can attempt a re-delivery.

Q: When can I expect delivery?
A: Because your mattress is made to order, Brand New, Factory Fresh and you can confirm this when you receive your mattress when you look at the White Law Tag. The manufacturing date will be a date AFTER today. It takes 3 to 4 days to go through the factory process, then the factory ships it to the local delivery company in your area, who will then call you to ask you which day you want your delivery, and call you again the night before to provide a 2-3 hour window, so you won’t waste a day waiting for delivery, it’s been averaging around 7-10 business days. Pretty fast for a factory direct delivery, and why you save substantial amount of money from a retail store.

Q: Will the accessories be delivered with the bed?
A: The mattress pads, pillows (accessories) will be shipped via UPS, and you will receive a tracking link via email, (these will usually show up before the mattresses). The mattress, box spring, and frame will be delivered separately through a delivery company.

Q: What is White Glove delivery service?
A: White Glove delivery means that if you have a mattress that need to be moved to another bedroom or removed from your house we will do it at no extra charge and set up your new mattress for you as well.

Q: Does the Beautyrest FactoryOutletStore offer special financing options?
A: Yes! We currently offer financing with PayPal. In your shopping cart there are multiple check out options using PayPal to either use PayPal Checkout or PayPal CREDIT, which is an application to apply for credit with No Interest if paid in full in 6 months (Same as cash). Click on the icons and follow the simple & easy steps. Both special financing options are subject to credit approval.

Our Sales and Support staff are available 24 hours a day, 7 days a week to help you with your questions. Whether it’s placing an order or answering questions with your existing orders, our specialists are ready to assist you. You can also contact us via email.

• Billing Address (Name, Address, Phone Number, and E-mail)
• Shipping Address (Name, Address, Phone Number, and E-mail)
• Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.

For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.

Most mattress orders are processed and shipped within 7-15 business days. In case the product you selected is on backorder, you will receive notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.

Due to increased demand, inventory levels for some items sometimes deplete rapidly and some of our suppliers are occasionally unable to replenish our stock or dropship for us. While we do the best we can to a) remain fully stocked, b) fulfill all customer orders, and c) keep our shoppers up-to-date on product availability on our website, we occasionally experience a large volume of backorders and limited customer service capabilities. If you place an order with us and don’t receive shipping confirmation, you may wish to contact us via email or chat to check on the status of your order.

Simmons Beautysleep - 5 Year Limited Warranty
Beautyrest Silver - 10 Year Limited Warranty
Beautyrest Silver Hybrid - 10 Year Limited Warranty
Beautyrest Platinum - 10 Year Limited Warranty
Beautyrest Platinum Hybrid - 10 Year Limited Warranty
Beautyrest Black - 10 Year Limited Warranty

Savings at FactoryOutletStore.com come in many forms on select items:

• Price reductions from our regular prices
• Lower prices than prices offered by manufacturers or other retailers for the same item
• Savings on refurbished, open box items when compared to the price of a new item
• Savings on main units or add-on items of bundle packages
• Per unit savings on multipacks
• ...and More!

Any available and applicable savings above are already reflected in our published prices.

Customers may also receive additional savings in the form of:

• Coupons and promo codes
• Rebates offered by manufacturers
• Discounts provided by our Call Center agents
• Free gifts

Prices and promotions are subject to change without notice at our sole discretion. Offers are valid while supplies last and can expire at anytime without advance notice. Discounts and savings are applied to select items only. Items may be excluded from any discounting and promotions to comply with manufacturers' pricing policies or at our sole discretion. Offers cannot be combined with other offers, promotions and coupons. Discount is not applied to protection plans, tax, shipping charges or past purchases. If you return items, or your order is canceled or rejected, you will not receive a refund for the value of the discount applied to your order. Other conditions, exclusions and restrictions may apply.

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FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with FactoryOutletStore.com you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.

Email: bedteam@factoryoutletstore.com
Toll free: (855) 570-7125

FactoryOutletStore
575 Underhill Blvd
Unit 350
Syosset, NY 11791

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@factoryoutletstore.com. We would greatly appreciate it.